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What's your Elephant? Print E-mail
Friday, 13 February 2009

It seems to me that every industry has an elephant that it needs to addressed. Not only are elephants an obvious fact that goes ignored, often they become are limiting paradigms.

Take Telco’s for example , how often have you heard the statement that ‘voice is in decline’ used in a semi defeatest way to explain EBITDA declines. Utter garbage, complete rot trotted out by businesses with no imagination. ‘Voice’ the service is doing nothing but grow!!! For gods sake just look at the Statistics. Increasing telephone lines, increasing mobile phone subscribes increasing international tolls, increasing voip minutes.

Telco! Here’s your elephant. The next part is the limiting paradigm. The companies that accept this false statement as fact are victims. By accepting this as fact they don’t have to address the obvious. That this situation is their doing and that they have the power to fix it.

How? Try this on. The proposition of the "voice service" hasn’t been updated in 100 years  and the service has become undifferentiated and commoditised. This lack of differentiation has lead to cheaper pries. Full stop! There's your 'decline'

Other industries are guilty of this too. The Banks loaning on property they shouldn’t because they need to show outrageous profits, the share market who drove them too it, the US auto industry, EU farmers you get the idea.

What’s your elephant and how is it holding you back?

Comments (4)Add Comment
0
The elephant
written by Gripnostril, February 13, 2009
smilies/tongue.gif Well noted, in the context of Telco's, there tends to be a few elephants, but they're not alone, banking industry, health, etc. The worst elephant is the one that "people say the see and address".. "the customer".
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More Elephants
written by Gripnostril, February 13, 2009
smilies/cool.gif Good point...and not only with telco's. Banks, health... seems the bigger the companies and industries the bigger the elephants or worse, the more in the room.

Perhaps the worst elephant I see at present, is the one regularly point out... "the customer"... pointed at.. talked about, passed by .. it's easier that way. Could be the first step on the way to recover perhaps for companies.. you know at least admitting it.
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...
written by admin, February 14, 2009
The mythical customer ... in our heart or having them at the forefront of everything we do... seems that its window dressing especially in tough economic conditions... i wonder if it did become more than an ethos then profits would be better... nah never happensmilies/grin.gif
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...
written by Christian Fauré, February 14, 2009
Good point Paul.
The elephant is somehow "the way we do business". And I've noticed that it's always easier for companies to try to extend the walls of the room then to reshape the elephant.

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