It is the human condition to forget

I was going to do a post about how companies seem to have absolutely no memory, but after viewing the documentary “End of the Line” about the crisis of over fishing,  i’ve changed it. Its not companies that have no memory, its people.

We seem to be gold-fish,  we get aware of a crtical issue, trundle on with life, forget about the issue, then come back to the point and have a “WOAH!” moment… all the while doing the same sorts of things that caused the crisis in the first place.

Take the End of the line example, it basically says humans completely decimated the fish in the North Sea,  didn’t learn a thing and then ruined Canadian cod fishstocks, and now we’re moving onto Tuna. (all the while doing exactly the same stuff of unfetted greed, a mutted but united response, political compromise and poor regulation and enforcement)

At an even higher level we’ve shown this same bahavioural trait… we realised that CFC’s were destroying the Ozone and reacted strongly, now we’ve got the same situation mirrored in global warming and of course over fishing

Inside businesses I see this sinewave pattern of awareness occur again and again.

I bet some of you out there know what i’m talking about… those situations where you are having a business planning meeting or a crissis meeting and you go ” oh right, let me dust of the plan we wrote last time this came up”… or you read the CEO communication and it feels like his top of mind things are exactly the same ones you were reading about 9 months ago.

So the question is how do you keep this stuff on the agenda, top of mind and painfully present every day…

This is important, because its figuring out this stuff that will let you take your company from good to great.  It is also critical for any cloud service provider, because dollars to doughnuts this forgetfullness will catch you out. Clients will rapidly forget how bad things were prior to taking your service unless you can stay on their agenda..

Remind them of why they made the decision to move to your service and the perils they face if they stray from that path

The results of the CRM poll are up

A few weeks ago, Lauren at Software advice ran a survey on the on-demand CRM market. Well she’s just posted up the results which clearly show that is the percieved  the market leader.

If top of mind position is any indicator of future success (and marketers will vehermently assert that it is) then clearly have the wood on their opponents.

The analysis about whether or not Oracle will acquire is quite interesting.  The consensus opinion being that this won’t happen.

All in all I think this is great stuff for the Cloud industry. I know its only a small sample and probably screwed by online centric folks, but it does point to the coming of age for SaaS CRM. Something @benioff has probably known for  a while… is not only a comparable enterprise ready product…. in many instances its a far superior offer.

An interesting side question: Is this superiority specific to or generic to the SaaS model?

Why CIO’s need to embrace the cloud

Generally speaking CIO’s in mature businesses aren’t that happy about the cloud computing trend.  (there are some notable exceptions ) For most cloud viewed as a major annoyance as your typical  CIO’s doesn’t like other business manages going around them and literally sign up to new services without touching the IT department let along consulting with it or abiding by policy decisions. Others rightly view cloud computing as a form of outsourcing, and outsourcing in what ever form it takes normally means substituting something you used to do with someone else doing it.

These are all valid concerns. If i was on the hook for compliance, threat management, support costs or system availability i’d certainly want some form of control over what IT was being introduced into the business.  And lets face it, no one likes redundancies.

But for all this CIO’s must come to grips with Cloud computing.

  1. They’re user population are already using it in Skype or Gmail, saying no simply won’t wash
  2. Business managers will continue to push the CIO for more productivity applications. In all the discussions I’ve had with business managers who have gone around IT to buy a cloud app …they all did it because IT kept saying no, were de-prioritising their projects or we too costly or late for their needs.
  3. But the most important reason you need to embrace the cloud, is that if you don’t. you and you alone are putting your company as a significant competitive DISadvantage….

That’s right, DISADVANTAGE.  Here is how this works.

Firstly most of the IT you run actually doesn’t deliver any competitive advantage….

Think about it, if you and your competitor both have an email system, the benefit has been cancelled out.  Same for networks, desktop apps, servers etc etc. When you think about it there are actually very few IT assets that DO deliver competitive advantage. These are typically very specific applications to your industry, literally the one system that runs the major revenue lines (what ever that is)…. and bear in mind, if your competitor has it then the advantage is negligible.

So how do IT departments deliver competitive advantage… traditionally through an operating cost advantage, specialisation and organisational agility.

Cloud may or may not help you with the specialisation dimension, but it most certainly canhelp with organisational agility. (I’ll get onto cost advantage a minute) There are many ways Cloud can help with agility.

  1. You can build applications faster
  2. You can get test and dev done faster on IaaS
  3. You can collaboration and harness geographical expertise and speed up decision making
  4. Integration is faster (in some cases applications are pre-integrated)

So clearly cloud can deliver a speed advantage

In terms of cost advantage, I am not in the camp that believes cloud computing will save you money. It is cheaper in many cases, but companies will do with cloud what they’ve always done when they free up some money…. move onto the next project and start that. So in that regard, cloud makes IT more productive, meeting more of the needs of the business because you can now do more.

Now, having read this list of advantages companies get from cloud computing, imagine if your major competitor had all those benefits and you weren’t…..

By fighting the introduction of cloud computing into your company, that’s just what is happening.